FAQ | GENNECT Cross

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Frequently asked questions (FAQ)

General questions about GENNECT Cross

I can’t connect to GENNECT Cross.

I can’t launch the Android version of GENNECT Cross (Ver. 1.8.4 or later).

Measurement functionality

Standard measurement

When I export data to a CSV file, it appears as “1.015E,” etc.

Measured values differ greatly depending on the leakage current meter’s measurement range.

Logging

When I export data to a CSV file, it appears as “1.015E,” etc.

Can logging data measured using the logging function be loaded into Excel?

Measured values differ greatly depending on the leakage current meter’s measurement range.

Waveform display/FFT

What’s the waveform measurement function’s measurement sampling frequency?

Can waveforms be saved as numerical data using waveform measurement?

Battery testing

When I export data to a CSV file, it appears as “1.015E,” etc.

Illuminance measurement

My HOK file is too large to send by email.

When I export data to a CSV file, it appears as “1.015E,” etc.

Pass/fail judgment

When I export data to a CSV file, it appears as “1.015E,” etc.

Photograph/drawing measurement

My HOK file is too large to send by email.

When I export data to a CSV file, it appears as “1.015E,” etc.

Measured values differ greatly depending on the leakage current meter’s measurement range.

Event recording

What’s the shortest event duration that can be detected by the event recording function?

Measured values differ greatly depending on the leakage current meter’s measurement range.

Firmware upgrades

I want to upgrade my instrument’s firmware.

The message [Err8] is being displayed by my instrument.

HID Function

I don’t know how to switch to the HID function of the measurement instrument.

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