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Frequently asked questions (FAQ)


License

Licenses


How can I purchase a license?
At what time of day do licenses expire?
How many days of access does a one-month license card provide?
How can I restore access if I forget my login information (account ID, user ID, or password)?

GENNECT Cloud license


I'd like to learn more about the differences between GENNECT Cloud license plans.
Can I change my license plan partway through a subscription?
Can I change my payment method partway through my subscription?

Monitor function

I can't open the time-series viewer or Stripe page.

Drive function

I'd like to share a file saved on GENNECT Cloud with non-users.
Want help or have questions?
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